Servicios de reparación y reemplazo de vidrios en West Hartford
Safelite knows broken glass. If your vehicle has auto glass damage, count on our expert technicians to get you back on the road quickly and safely. We can repair your auto glass damage or perform a windshield replacement. If a windshield replacement is needed, we'll also recalibrate your vehicle's advanced safety features, ensuring things like lane assist and automatic braking work properly. Our nationwide lifetime warranty means you can get back on the road with confidence. The West Hartford, Connecticut shop is here to help! Located on South St., it's near Beechwood Park. While you wait for your vehicle, feel free to enjoy the shop's free coffee and TV. If you'd like something to eat, nearby you'll find The Hungry Crab and CoraCora. Regardless of how you wait, we'll keep you updated on the status of your service. We look forward to seeing you in the 06110 area soon!
Puntos de referencia locales
Parques
Beechwood Park
Restaurantes
Shu Restaurant
Coracora
Frenwood Restaurant
The Hungry Crab
Museums + Tourist Attractions
Museum of Connecticut History
Servicios locales de Safelite
Safelite offers premium windshield replacement services that include side window, front, and rear windshield replacement. Our skilled Safelite technicians will assess front windshield damage and may decide a windshield repair is all that is needed. When possible, Safelite also offers a convenient solution for vehicles with advanced safety systems by combining windshield replacement with a safety system recalibration into a single appointment.
Service not completed as planned. Waiting for broken and missing pieces to be replaced.
Review by HUNG on 3 Dec 2023review stating Service not completed as planned. Waiting for broken and missing pieces to be replaced.
After having my windshield replaced on November 7th, the shop had advised us that our camera cover was broken accidentally so the staff has to re-order the cover piece and will let us know when they receive it. We still not receive that piece replaced today December 2nd, the staff from west hartford shop never contact us to follow up with the issue, we had to stop by twice to remind them. Finally they realized that the piece never been ordered, so there is an unnecessary delay to replace that piece. In addition, while driving our car for the highway, the border of the car frame holding the windshield on the driver side was blown away. It's quite scary, we don't know if that piece had hit other cars on the highway. We have to come back and ask the shop to replace it. They have to order another piece. Now we are waiting for the service to be completed. We don't know if it will be done safely one more time. Cross our fingers. On the next service to correct the situation, we will review back our score if the problems are solved.
Comments by Store Owner on Review by HUNG on 3 Dec 2023
Safelite Team
12/04/23
We apologize for your experience. Please visit safelite.com/contact-us to contact one of our agents for further assistance.
D
DECHON
Comprador verificado
1.0 star rating
Location of service:Móvil
Recommended:1 (Never)
11/22/23
Location of service:Móvil
Recommended:1 (Never)
Quality of Service
1 of 5 rating
Value of Service
1 of 5 rating
Quality of Service
1 of 5 rating
Value of Service
1 of 5 rating
Never ever go deal with safe lite
Review by DECHON on 22 Nov 2023review stating Never ever go deal with safe lite
Extremely disappointed!!! Was told for months that I need to order a part in order to have my window replaced by multiple employees at the location and at work. The window came in, the part I needed prior to window coming in was on back order. Finally part was back in stock and was told my insurance will not cover it. Called insurance they told me that the whole process is covered. After a few months went by with plastic over my door waiting, waiting and waiting. Called the shop to see if they would be able to get put without part Going in to the colder months and having a kid. I was told no I need to buy the part. Called my dealer ship to buy said part. Called to book appointment, thinking finally this nightmare was over to only get a call the appointment was canceled. I call to try to understand why was my appointment canceled. Finally I spoke to a woman whom seem like she cared and knew what she was doing explained to me the same thing my insurance said. That they were supposed to order the part and window. After she worked her magic the appointment was rebooked and finally the came out and fixed. They charged my insurance the full price and I lost out on my money I came out of pocket to replace. All of this over the course of 7 months later. I tried my best not to get mad, upset or disgruntled. I just don't understand why. I missed out on time from for 2 trip to the location to be told they can't fix it I have to buy the part, coming to job after 2 more times to be told the same thing. After numerous phones calls and online booking appointments. You would think I would have atleast received so much as a I'm sorry from the shop and Manger and reimburse me for the part I paid for out of pocket! Nope think again only impression I received was the fact that I was lucky enough this carried on so long that this final time it was actually fixed. Never again will I go back to your west hartford location! For all you smart people out there learn from my mistake And NEVER BRING YOUR BUSINESS OR PROBLEMS TO THEM!!!!!!!!! WORST CUSTOMER SERVICE EXPERIENCE IN HISTORY!!!!!!
