I had to leave for work while the he replaced the windshield. Before I left I met with him. Very personable and professional.
My wife later informed me a tool broke and he needed to wait for someone to bring him a replacement. While he waited he vacuumed my floor and cleaned the windows.
He did a perfect job in replacement and changing decals.
He left without telling my wife and we feel badly because we wanted to give him a tip.
When arrived the mechanic said told me he was not sure the generic windshield would be able to be programed. fortunately it was. I feel they should have told me this shop did not have Subaru windshields when I made the appointment, thus giving me the opportunity to find a shop that did.