I ordered the Windshield to have "Sound Guard" the first glass you sent out had the Sound Guard words in the lower left of the windshield just like the OEM glass that you removed. However, that glass you brought was scratched, so you found another one and had the guy come back latter the he afternoon. The second windshield does not have the Sound Guard words in the lower left of the windshield. I called the installer and got the whole, it's the same PN so it has the Sound Guard. I do not believe him. IF it has sound guard it would say so. I don't want you to "try again" I would like to the be refunded the price difference of the glass without sound guard.