The work didn’t take too long. The woman at the front desk was very pleasant.
Upon the completion, I was in awe. The windshield was so clear. It was like trying out a new eyeglasses prescription. Everything in my view was vibrant and sharp. It’s funny, because the rearview mirror still has the eight-year-old aging marks around the bottom. All I could pay attention to was everything on the outside, clear as day. I couldn’t see what was not there.
This brings me to a couple weeks later, when I noticed something else. Something I could not see. That month, my boyfriend and I took a trip to New York for a little roadtrip. In Maryland, we were approaching our first toll plaza. I turned my attention to the top of crystal clear windshield, where an EZ Pass transponder should have been.
That is when I realized my EZ Pass was missing, in the middle of a Maryland toll plaza. I was so upset. I looked everywhere I could, in hopes that the good people at the Hampton Safelite kindly left my EZ Pass somewhere in my car. Nothing. Not in the glovebox. Not on either front seat. Not in the arm rest. Not under the seats, like an Oprah-like surprise.
Who decided, “Yeah, grab that rearview mirror, but leave that important looking transponder there on the windshield we’re about to scrap.” It was right next to the rearview mirror. RIGHT THERE. Why on earth wasn’t that returned to me as well??
So, we had to come out of pocket for tolls, which was certainly not an expense we had planned for, because, well, my EZ Pass should have been IN MY CAR. Do y’all understand how high toll fares are in New Jersey and New York? My god.
I’m not looking for my transponder, as I feel that ship has sailed all the way to the recycle center, or whatever you do with cracked windshields.
I’m not looking for the employee(s) who failed to return my transponder. Although I do wish someone in management would go back to find out who signed off on that job, so he/she can be made aware of the mistake and reprimanded.
I am looking for an apology, preferably in the form of a new EZ Pass transponder. But accepting responsibility for this mistake would be more than appreciated. I am looking for a gleam of hope that your employees aren’t absent-mindedly leaving behind and getting rid of, or worse, taking other people’s property. I’d also like to know if/when this issue will be/has been addressed.
It’s the principle of it all: The rearview mirror belonged to my car, which belongs to me; it was returned. The EZ Pass, also attached to the old windshield, that was found in close proximity to the rearview mirror, was not returned to me. The EZ Pass transponder should have been returned to me as well. The fact that it was not returned is unacceptable.