Chesapeake, VA

The technician, Darryl was on time, expedient and very personable.

Yes your service technician was very professional and courteous

He must have heard the advice my dad always gave me, “ Leave a place better than you found it!” The gentleman who serviced my car was precise and efficient and conscientious. I appreciate that he could do it all while I had to work!

Scheduled quickly after filing a claim, but showed up with the wrong window. Four day wait for new one, not that big of a deal since I WFH; but still left me without a car since the window was completely busted out and rained daily.
Tech shows up with correct window; but couldn’t install it on his own and had to call someone to come out and assist. Two techs working now, and it was still left with stripping not adjusted and the door panel improperly connected.
I called the center to advise that it still wasn’t fixed (I didn’t get to inspect it before they left); and was asked to bring the car up to a center.
This didn’t seem right; part of the convenience is that they come to you, and now I need to take off work to go get the job finished?
My insurance called; a supervisor showed up within 2 hours, and he fixed it in less than 10 mins.
Confusion in the wrong window was pointed at how the claim was filed. And the tech that came 2nd time was newer and unfamiliar with my make/model of car. The misses in the end were due to lack of Quality Assurance checks.
But Scott fixes it.
I would use Safelite again, because this was my first time having this experience. But come on guys, get it together so you don’t have four resources going into one job!!!

I was very happy with the service I received. Technician called me he was running a few hours late but that was no problem since I was working from home that day anyway. My new windshield looks great!

Timmothy was excellent and prompt. He was done in less than an hour!

The work done was as expected I was not impressed with the fact that the employee left the keys inside the car out in front of the building

The service team was nice and professional. I got updates about my windshield, what could potentially change in case an issue arose, as well as how the technician would proceed. It was a good visit to fix the chip in my windshield.