Do you have a tarp or something we can put down to make clean up easier?" Or, better yet, bring some sort of drop cloth with you in the truck for hard to clean up situations. An ounce of prevention and foresight would have gone a long way here.
Ultimately the service took WAY longer than I anticipated (I had a quarter-sized crack in my windshield) because he kept stopping to go do other things (I was in the office a total of about 40 minutes). The windshield came out fine, but I don't know if I'll be back to the East Hartford location after that.