He hadn't been at the store for two days (quote) and someone forgot to order a part. He called me first thing in the morning when he got in to work, but I had already left to go to lake havasu!!
My wife called him later that same day to get a further explanation and he was very rude and denied any mix-up on his part, it was ALL OUR FAULT!! We were the customer and he could have been apologetic, at least!! My wife was very upset in his manner!! Me,too! Plus, we were told we had to go down to lake havasu due to NO MOBILE SERVICE AVALABLE! from the 800
number. Other than all the mis-information our service guy was WONDERFUL!!