I have always had a great experience with Safelite in the past, but this recent windshield replacement left me not trusting that the job was done correctly. This was the first time I had work done in the shop, and not on location, so maybe that made the difference.

There was poor communication about the replacement. First, I didn't think the correct windshield was installed because the description on the invoice listed more features than what was installed in my car model. A quick explanation of that would have been preferred when I picked up my car, than via a phone call the next day.

Then there were wires and devices that were hanging behind my rear view mirror that were never there before. I was so paranoid something was wrong, that I took my vehicle to the dealership for them to inspect. There was no care taken at all in the replacement by Safelite. There is a wire management track attached to the rear view mirror that the wires were supposed to be in. The dealership snapped off the cover and put the wires back in. The other device I had never noticed before was for my remote car starter. Again, the dealership said that it is usually installed more discreetly and is something they can fix when I take my car in for its next service appointment. I shouldn't have to have the dealership fix something that should have been installed correctly the first time.

There are still threads, plastic pieces, and other pieces resembling adhesive or glass on the dash. I would assume that a quick vacuum of the dash would be part of clean up after the install, but apparently not. I had to remove the pieces of tape on my glass, which was not an issue, but again, nothing that was told to me when I picked up my vehicle. I didn't know if the tape needed to stay on for a certain time limit or anything else. There was also a huge line of tape residue across the entire width of the roof of my car that I thought was a huge scratch, and a spot above the windshield that looked like rust, again, something that appears to be residue. My car is a 2018 and I was in a panic that I had damage. Luckily, the dealership was able to take a look at it.

I have glass coverage through insurance, so I technically did not have to pay for the service, however, I was so paranoid that something was installed wrong, and that there was damage to my vehicle, I had to spend my valuable time to take it to a dealership to look it over, also wasting their valuable time. I hope I never have to replace any glass in my vehicle again, because I don't trust the job will be done correctly, without damage, unless I'm watching the technicians every move.

They were on time, and so nice! He let me watch him replace the glass and let me as any questions! I love this company, always so good!

Got right in at my appointment time. Put my new stickers on and my windshield wipers. I was also out of there in a little over an hour.

We've used Safelite in the past and have always had great results. The technician came to our house and replaced the windshield on our sedan. We did not need to be present so by the time we came back home the day's errands, on a weekend, the work had been done. And because I have glass coverage through my auto insurance, I did not have to pay for the replacement. So far so good with the new windshield; no leaks, no cracks. Overall we are very satisfied with this replacement.

The guy who put in my new windshield was very polite, friendly, and professional. They got it done in half the time I was told on the phone.

very quick, very honest, repaired what he could and said to contact them if it didn't hold up and a full replacement would be done immediately

Had windshield replaced. Quick and stress free.

The service tech, Jeff Williams, was professional, knowledgeable, very nice & answered all of the questions I had. Thorough job making sure all glass was removed from down inside my back door, in my van & on the ground. I'd recommend him anytime.