Was told by booking agent my card was to reserve my appointment and the card of my choosing would be used to pay. Tech did not even ask. Billed the reservation card before the glass was installed. He left after the install without even telling me he was done. I wasn’t even 100 feet away from him, in my office and WATCHED him drive off. He called me to say he was done and I said ok I’d like to inspect and pay. He said he was down the road already and billed the reservation card before he started the work. Said he “assumed”. When I went out to inspect I noticed the wrong glass was installed. I was very specific when booking because my glass windshield (and the one before it) the glass was shaded at the bottom. The booking agent even had me go out to the car and measure the shaded part so she was certain the correct was was ordered. Then, I reserved for the quote given for the shaded windshield, which was higher. I called the tech. He said it was not in his control and instead of saying he would contact the office and have them call me he told ME to call the office. Good customer service would have been to make that call and have them return the call to me. I didn’t make the mistakes, but had to go the extra mile to attempt to repair them. When I called the office they said they Would bill the proper card and it would take probably 5 days for my first card to be credited. Don’t they know how to use the credit card machine? So now I have paid twice for the wrong windshield. Ideally I want the correct windshield. At the very least I expect a credit and want to pay for the windshield I got. I am not happy with this windshield at all. Booking was easy. The timing of the service was very good. The time it took the tech to install was acceptable. The job he did in the installation was very good. My two complaints and they are HUGE is the payment miscommunication and the product. The office lady went so far as to tell me the shaded windshield did not exist when I’ve had TWO of them. After I said that she told me I did not know what I was talking about Does she even realize that she called her customer a liar? At this point I still want this taken care of but certainly don’t ever want to talk to her again. Bad deal because I work for a large company with a huge fleet. In procurement. We really need a company that offers your service that we can trust to Listen to what the customer wants and comply or let the customer know if any deviation will be necessary and let the customer chose as it is the customers money and the customers investment they are servicing. Not their decision to make.