Toni T.@ToniLeighMc- REVIEWS
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Chip Process Man Guy Reemplazo Employees
Servicio Técnico Work
Tech Safelite Experience
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Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Good repair, painful scheduling.
I understand that this world is run on processes and policy but I don't believe that the scheduling of an appointment to repair one chip should take twice as long as the actual repair. Maybe a cracked windshield is not so bad after all.
On SAFELITE AUTOGLASS - THORNTON,CO
Thank you for taking the time to share your feedback. Our apologies that the scheduling process took longer than expected. It's great feedback like yours that helps us to ensure an excellent experience for everyone.
Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Great work
The staff was amazing and helpful! I was in and out and they did a great job! Would definitely go back!
On SAFELITE AUTOGLASS - THORNTON,CO
Comprador verificado
3 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
It took a while, but good in the end
I scheduled a morning appointment for mid-November. Around 9am that day, I got a call informing me that the windshield loaded onto their truck was cracked and they would have to go back to the warehouse and swap it out. They said they couldn't be there until the afternoon. I could not wait around that long as I had already planned my day around a morning appointment. I had to reschedule. At least they noticed the cracked windshield before coming out. I had to wait two weeks for another appointment and plan another day around it. Slightly annoying. Management did nothing to acknowledge the inconvenience.
The second appointment went well. The technician was very nice and did the job efficiently.
The second appointment went well. The technician was very nice and did the job efficiently.
On SAFELITE AUTOGLASS - THORNTON,CO
We truly appreciate your business and we love to hear from our customers. We are so pleased you enjoyed working with our team, and we thank you for your patience during the process as well.
Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Great Service during the chilly part of the year
Thank you for a great service and doing it while the temperatures were a bit chilly. I love the ability to schedule and have the technicians come to my vehicle. My windshield looks amazing after replacing the cracked one from hail damage. I also loved the great experience and answers to my questions on how to care for my new windshield so it will last a long while. My family recommended you and I'll recommend you to anyone else who needs it.
On SAFELITE AUTOGLASS - THORNTON,CO
We believe in providing top notch service and educating our customers along the way. We are so happy to hear you found this beneficial. We appreciate you taking time to give us your valued feedback.
Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Technician came to my house
Technician came to my house to repair a chip. Unfortunately the chip spread in the process but he was still able to seal it.
On SAFELITE AUTOGLASS - THORNTON,CO
Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
the tech was very helpful.
the tech was very helpful. i do wish safelite would call the day before to schedule a more exact time, a 5 hour window is a large amount of time to cut out of the day waiting. other than that, im always satisfied with safelite.
On SAFELITE AUTOGLASS - THORNTON,CO
Comprador verificado
5 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Great quality and EXCELLENT technician
The technician called beforehand, showed up on time, had fantastic people skills, understood the process and explained it well to me, took the trouble to offer a free service (ordering the new express toll sticker,) and did a great job! I sincerely appreciated professional and positive attitude on a 16 degree Colorado morning.
On SAFELITE AUTOGLASS - THORNTON,CO
Your kind and honest review is so amazing to read and keeps us motivated to continue to do the best work possible. We take pride in making sure our customers have the best possible experience and we are so happy you enjoyed working with our excellent technician.
Comprador verificado
3 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Install
The installation went well but I’m missing an insert to the top of my car near the window seal
On SAFELITE AUTOGLASS - THORNTON,CO
Comprador verificado
2 star rating
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Not very happy with results
The person who completed the work was friendly and accommodating, and he did say that I'll still be able to somewhat see the chips in my windshield. I had another chip repaired previously by Safelite and can barely see it. This time, even though on the outside it's smooth to the touch, from the inside looking out, doesn't look like anything was done. I don't know if this was due to the type of chip or tools used that day but it seems like if the chips can't be somewhat hidden, the windshield should just be replaced.
On SAFELITE AUTOGLASS - THORNTON,CO
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Gracias
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