I have a 2017 F-150, one of the most popular vehicles in the region. In Little Rock, AR around lunch on a Saturday while traveling through, my back door glass shattered going down the interstate. I call Safelite for a replacement window. Not in stock, going to be Monday before they can get to me. No worries, they meet me on my farm in Southwest Ark on Monday between 8-5, big range there. Not like the commercial shows where they fix it while your kids play in the park... Again, now worries. I set the tech up in an enclosed shop in case it rains. He does get there earlier than 5 as I had requested as I am leaving town again that afternoon. He replaced the window. I checked it out to find a lot of glass left in the bottom of the door. He said he cant get it out, it sounds like a babys rattle just moving the door sitting still. What would this sound like when driving 75K miles a year? So I tell him "I might be able to get more out". On the second attempt he does get it all out, no more rattling of broken glass shards. I had also vacuumed out the vehicle myself on Sunday as I had plenty of time waiting on the tech on Monday. I asked him on the second attempt if he check the window to make sure it worked. He assured me he had. 2 hours later after he left I tried I tried the window and in fact he had not plugged the window motor back in. Now on to getting this fixed. They called my home town to line up an appt. they botched that up. I had to go back to the store location to get it plugged back up. All in all, not a good experience for me. The only reason I give two stars is that they did in fact have the window (2 days out) and they drove to my farm to replace it.

Good, clean, quick job. Came to my place of employment and fixed a chip in my windshield without me having to pause my day. Great experience

Courtesy, knowledge, satisfied with the job

I had three different technicians....
Technician 1: I take a little blame here, I didn’t realize I had a rain sensor on my window... so surprise he didn’t have the right windshield. And with my complicated schedule I had change the location where my car was going to be ... he said he put place changes in my work order... okay, no problem right?
Technician 2: I don’t know who fault this is, but technician 2 did not go to the updated location at all. Didn’t call the updated number..I was home but my car was not. He didn’t even stop by my house, just drove by...not sure if technician 1 just didn’t put in my updated location or what... had to reschedule again... I was a bit frustrated at this time.
NOW, technician 3: Please hire more guys like this, and give him a raise or something.... He show up early, didn’t waste no time, and very friendly. Excellent rapport build, and apologized for the inconvenience. And even though my car is like a rubric cube taking it apart just for the windshield, he work steady the whole time. 3rd time a charm... Only reason I'm giving y'all good rating is because of him, please keep that mind.... Else wise... I would avoid using ya’ll again.

The technician was very courteous and professional.

A rock hit my windshield by a passing 18 wheeler that left a 50 cents size crack. Geico had Safelite to be here to fix it. Good service.

So the quote was fairly easy, guy is very nice. He gets my old busted glass off then goes to install the brand new one and the heat sensor is broken off!!!! He noticed it and tries to burner it back on.... And yes I have pictures and video of work being done. It wont work. So he installs the broke one amd says they will be back after 7 days. Then the guy gets ready to leave and literally pulls a chunk of paint off the roof of my car bigger then a golf ball!!! He calls his boss and I over hear him saying yes she is watching. Like what the heck

My experience was smooth and hassle-free! My tech, David, was very professional, had great communication, and did a fantastic job on my windshield installation. I will definitely be using their services in the future.