Service was great and the technician was spot on.

I contacted my insurance company to begin the process of getting my windshield replaced due to a crack. I requested Safelite do the replacement due to the fact that I thought they were a reputable company. I rearranged my work schedule for an appointment between 800 am and 1200 pm . At 200 pm I had not heard anything from Safelite so I began the process of trying to find out why they did not show up. I called the call center and spoke to Tiffany to find out I was supposed to have been 3rd on the list that day. She did not have a clue as to why they had not shown up for the scheduled appointment. The technician called a short time later to advise me that my new windshield came scratched and his manager was "supposed" to have called me to reschedule the appointment but since he was in the area he wanted to come by to verify the type of windshield physically in my truck. I advised him that I had already answered the questions regarding the type of windshield and it was a basic no frills windshield. No one called me to set up the new appointment so I called the call center again to reschedule the appointment and stayed on hold 28 minutes off and on for Tiffany to try and find out from the manager what was going on. According to her the manager was ignoring the call. Still need my windshield replaced!

Quick, good service at home.

Tech. Came to my place of work and replaced cracked windshield. Very polite and extremely professional. Called ahead and On time.

On time and did what they said. It was a very easy process.

excellent and on time service

The were great. Even put Sunpass back on windshield in exact spot as old one. Would use them again.

I had an appointment for a Tuesday morning between 8-12. As I was leaving work at 3, the serviceman randomly showed up without texting. He was upset I could not stay. Then, he began to complain that he wasn’t even suppose to be on that route and that his schedule was changed that morning, etc.

My appointment was rescheduled though and it was a much better experience and one described in the advertisement.