Servicios de reparación y reemplazo de vidrios en Santa Cruz
Safelite's Santa Cruz, CA shop is the perfect choice for auto glass service. With our experienced technicians, you'll have easy access to the most reliable and quality service in the 95062 area. Use our convenient online scheduling to choose comprehensive and affordable windshield repair or auto glass replacement. Plus, we offer a nationwide lifetime warranty on our workmanship so you can rest assured that your vehicle is in good hands. While you're here, swing by El Jardin for a nice meal. Safelite (ubicado convenientemente en Soquel Ave) es la elección clara para sus necesidades de vidrios para autos.
Puntos de referencia locales
Parques
John Franks Park
Shopping
Whole Foods
Restaurantes
El Jardin
Subway
Jeffery's
Servicios locales de Safelite
Safelite ofrece servicios de reemplazo de parabrisas de alta calidad para clientes, incluyendo el reemplazo de ventanillas laterales y parabrisas delanteros y traseros. Dependiendo del daño, nuestros técnicos de confianza en Safelite también pueden reparar su parabrisas delantero en lugar de reemplazarlo por completo. Y al haber más vehículos con sistemas de seguridad avanzados, Safelite AutoGlass por lo general puede ofrecer un reemplazo de parabrisas y un servicio de recalibrado de sistemas de seguridad avanzados en una sola cita.
Terrible customer service and unreliable diagnosis
Review by Jeanne on 24 Sep 2025review stating Terrible customer service and unreliable diagnosis
I came today to repair 1 impact on my windshield and I got receive by a patronizing and dismissive person sugarcoating her communication. She checked my car and announced she had to repair 3 impacts (2 were already filled but she answered me: "I've worked for years in this field, I know my expertise" and "I believe you, anyway we will repair 3 impacts" followed by her smiling while saying "your windshield might crack, it's really hot today and riskier" completely unbothered). She also told me to leave my keys and leave because it was only drop off that day and they had hours of delays.
I took my car back and left before any further damage could be done on it.
Comments by Store Owner on Review by Jeanne on 24 Sep 2025
Safelite Team
09/24/25
Sorry you were unhappy with the repair process, Jeanne. Glad you were able to make an informed decision with our team's info.
M
Mignonne F.
Verified Reviewer
1.0 star rating
Location of service:Shop
Recommended:1 (Never)
03/26/25
Location of service:Shop
Recommended:1 (Never)
Quality of Service
1 of 5 rating
Value of Service
1 of 5 rating
Quality of Service
1 of 5 rating
Value of Service
1 of 5 rating
Poor customer service
Review by Mignonne F. on 26 Mar 2025review stating Poor customer service
Both times I have come into this location, I was met with an employee with very poor communication skills who also lied to me about out of pocket versus insurance claims and refunds. They almost ensure you will have to come back to them as hteir workmanship is shoddy, encouraging bigger cracks and more expenses to be paid to Safelite and/or insurance. They need a new manager as the current manager has poor customer relation skills and has a very low threshold of frustration for handling customers' grievances. This results in a snarky sarcastic tone, negative body language.
