My fourth appointment was cancelled without a call or notice!!! My fifth appointment to replace my “A pillars” finally happened and went off without a hitch. Throughout this whole experience, Julie (receptionist) whom I’ve spoken to numerous times has told me that I would be contacted by someone by the name of Tripp, who does all of their detailing. I’ve never been contacted by Tripp. When I inquired about it and asked Julie to have Tripp get in touch with me, she responded by saying “I can leave him a message... I’m sure I already gave you his number”. To be honest, Julie is very unprofessional, “nice-nasty”, and maybe needs to seek different employment if she doesn’t like or want to do her job!!! On a positive note, ALL of the technicians were perfectly nice, understanding, and professional when they came out. IN CONCLUSION, IT TOOK 2 MONTHS AND 2 DAYS TO REPLACE MY WINDSHIELD AND A PILLARS, AND MY CAR HAS YET TO BE DETAILED!!!
Disappointed & Unsatisfied in Savannah