The office was under construction so there were building materials around and it was sometimes noisy when I was there. There were comfortable chairs and a TV and coffee maker available to people who chose to wait. The woman office attendant was very attentive to another client who was trying to keep 3 children occupied. She gave the children small tables for them to use for their coloring or to put their toys on.
The sun came in strongly in the late afternoon (was hot and glaring for some of us) so some additional shades are recommended.