However, Safelite clearly overbooks their appointments. There is no way they can handle 3 replacements an hour in that tiny garage with only two techs. And the customers end up waiting. Safelite Management needs to take responsibility and improve their scheduling.
Also, my car needs to have the front facing camera re-calibrated. Safelite did not staff the facility with someone to be available during my my appointment. The office manager said she would call me the next business day to schedule another appointment for that. But I never got a call. I guess. Safelite is happy to take my insurance money but not complete the work.
However I had to come twice because the windshield was not there when I came the 1rst time, despite Geico set up an appointment with Safelite (I told Geico to make sure the new windshield would be there at the appointment time). The IT integration between Geico and Safelite could be improved so that we can avoid to come multiple times, as well as all the phone calls... Talk to IBM to offer a seamless customer service.