After researching whether these repairs should be done in the rain, and why not, I called Safelite first thing the next morning. As I was on the phone with a glass repair administrator, the crack spread across the entire windshield, right in front of my line of sight.
After being passed around to several people, I was told that the manager would call me. Never happened. My husband even called the insurance company and was transferred several times, told the manager at the Safelite shop would call him, and that has not happened. We were both told by the dispatcher that he was busy with other things, and if I wanted to pay for the replacement in cash/outside my insurance company, it would be $390, but they'd take $100 off because of what happened. If I went through my insurance company, it would be $320.
Why was I asked if there was a garage or covered parking where the repair could be done? Because it matters. Every piece of industry material on the topic of glass repair says it should NOT be done in the rain.
When I purchased my 2017 Grand Cherokee, there was a tiny star crack in the windshield. I find it strange that this crack was repaired on a rainy day (INSIDE A GARAGE) and it still fine six months later. Funny how that works. The dealership had every motive to fix the problem and not break my windshield, but Safelite has every motive to make the problem worse, bc they will make more money by selling me a new windshield.
This repair should never have been done in the rain, not just because the repair is compromised, but because while my vehicle was being worked on, the tech had all my doors open. My doors have electronics- windows, locks, seat, and rear-view mirror controls- and all my doors soaked from the rain.
Like I said, the tech was nice, but nice made my windshield require replacement because he did something he never should have- attempt the glass repair in the rain in an uncovered place. Safelite has been anything but responsive, and has instead offered me a deal that seems a little shady- going around my insurance company.