I went in for a windshield replacement and they were very nice and very timely. I noticed them opening my hood at one point, so I asked the technician, Mike, at the end why they were doing it. We chatted for at least 5 minutes, and opening the hood seemed necessary to put the windshield in; I was totally satisfied. Initially.
The next day, I went to my mechanic for an oil change and the hood would no longer open. I drove back to Safelite and spoke to the same technician. Only NOW does he tell me that they had trouble the previous day opening and closing my hood even though we had a full conversation about it the day before. He also told me they really had to force it, and even needed the weight of two bodies pressing on the hood to re-close it. I asked him multiple times to show me how he had opened it, and he refused each time, saying he didn't want me to sit there for another hour and a half while they struggled to close it. Perhaps he knew the hood wouldn't open any longer and didn't want to own up? Who knows. Still, he was a really nice guy and told me to go to my mechanic, which I did immediately after.
Upon closer inspection, my mechanic found that the cable connecting the pull-lever to the hood latch was broken. I'm no car expert, but it's clear to me (and the mechanic) that the blame was on Safelite. They were the last party to open my hood (not even 24 hours prior!) and now the cable was snapped. My mechanic called the Safelite customer service number to inquire about compensation/filing a claim, and they told him there was no way to prove it was Safelite's fault and completely denied him. I was shocked, honestly. Then my mechanic called the Everett store specifically and spoke with Mike, who told him it was probably HIS shop's fault! Now I'm stuck with the bill to fix the damages to my car.
This is not an outlying experience; after asking around, I found that I have personal acquaintances who also have had their vehicles damaged by Safelite. Perhaps it's because the technicians are only trained in auto glass as opposed to more in-depth car knowledge, and therefore don't really know much about what they're doing in regards to other parts of vehicles.
Regardless, I wouldn't be posting this review if Safelite had showed me any kind of courtesy or tried to work with me on the damages. In the end: very bad service, especially on the corporate end. They've certainly lost my business; I know I'll definitely be using another choice the next time I need auto glass repairs, even if my insurance doesn't cover it. It'll probably end up costing me less in the end.
Would not recommend.