Columbus, OH

The service was excellent, I actually arrived about 20min as I wasn't sure where the shop was located, the tech took my vehicle right in. The tech was very personable and got me back on the road 15min after my appointment time. This is how a company should treat their customers.

Technician explained everything & was very thorough.

The gentleman there was very courteous and completed my windshield within an hour. He even vacuumed part of my car and it looked better on the inside and the outside when it came back to me. He demonstrated what great customer service looks like - I don't think I've ever had a better experience when it comes to car maintenance or service at other places. I am very thankful:) The workmanship on my windshield is top notch too - no issues whatsoever with the new windshield.

Trevor was awesome! He had to deal with first having the wrong windshield, and going to get another one. Then there was an issue with my insurance authorization. But he handled everything very calmly, and he was super nice and friendly! With all the delays, he still finished on a half hour after he had originally told me that he would! I hope if I ever need Safelite services again, he is the technician that does the job!

Product was great, Brent was great. Only drawback is the appointment was 12 - 5 and did not get here until 5:30.

The process went smoothly from start to finish. There was a small hiccup. The hose leading to the windshield wiper fluid was crimped when replacing the plate that covers it. I took my vehicle back and the entire process was completed with 10 minutes including the checking in process. I would certainly recommend family and friends to Safelite.

This is my second replacement within 3 months. The rocks seem to hate my windshield for some reason. (Haha) My tech was friendly and explained the process and my windshield looks great

I had my windshield replaced last week by Safelite. The staff was great.