Toni T.@ToniLeighMc- REVIEWS
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Servicio Work Técnico Safelite Tech Staff
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Servicio Work Técnico
Safelite Tech Staff
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Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Front Windsu
Easy to make an appointment. Service was great. Was done within an hour. Shop waiting area was clean.
On SAFELITE AUTOGLASS - NY/METRO, NY
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Safelite Is The Way To Go!!
I would have given 5 stars but I did not only because my appointment was scheduled from/in between 8am-12pm and I had not made any plans during that time and ensured to stay home.
However, the tech showed up at 1:18pm and I had to call Safelite at 12:30pm to find out what was going on. I was informed that the tech was going to be late and will show up around 12:45p-1pm.
I don’t mind the lateness ONLY if I was made aware and informed of it by the tech or someone from Safelite calling me rather than me having to call them and finding out.
Other than that, the service was great and the tech was professional in terms of repairing the windshield.
However, the tech showed up at 1:18pm and I had to call Safelite at 12:30pm to find out what was going on. I was informed that the tech was going to be late and will show up around 12:45p-1pm.
I don’t mind the lateness ONLY if I was made aware and informed of it by the tech or someone from Safelite calling me rather than me having to call them and finding out.
Other than that, the service was great and the tech was professional in terms of repairing the windshield.
On SAFELITE AUTOGLASS - NY/METRO, NY
Thanks for sharing, Mohammed! We're glad you received excellent service and are happy with the outcome. However, we do apologize for the tardiness of the technician and that you were not notified of any delays. Please know, we will share this information with the appropriate management team in an effort to continue improving our services. We appreciate you being a valued customer and look forward to assisting you again in the future.
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Broken tail light
Brook my light and no one has contacted me to replace it.
On SAFELITE AUTOGLASS - NY/METRO, NY
We're very sorry to hear about the issue with the tail light. Please stop by the shop or schedule a no cost follow up at mysafelite.com. We'll assess the issue and work with you to provide a solution. Thank you for reaching out.
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Excellent Service couldn't ask for
Excellent Service couldn't ask for anything better
On SAFELITE AUTOGLASS - NY/METRO, NY
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Reparación de parabrisas
Great staff at this location. My only complaint is the slightly longer than average wait time. The chip is still visible but I am thankful it was repairable.
On SAFELITE AUTOGLASS - NY/METRO, NY
Sus comentarios son muy importantes para nosotros. We apologize for the inconvenience and if you are not happy with the repair. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Gracias
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Safelite Auto glass was a
Safelite Auto glass was a good experience and I was grateful to Maximo for doing a thorough job.
On SAFELITE AUTOGLASS - NY/METRO, NY
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Thank you Safelite!
The entire experience from setting up the appointment to have in the actual work done could not have gone better!
On SAFELITE AUTOGLASS - NY/METRO, NY
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
Product Good - Hospitality Bad
your television commercials show a very pleasant Safelite repair technician. And while I don’t expect people to bend over backwards, I do expect them to be polite, cordial, and express the simplest of Greetings.
When I walked into the service center in Astoria New York… The girl at the front desk I just walked away and one of the service technicians came over and just stared at me, they were not busy, there was one person in the waiting room in the garage bays were open… Hence why my vehicle was done amazingly in one hour.
anyway, employee just stood there and looked at me until I open my mouth… He didn’t say hello, he didn’t say welcome, he didn’t smile… He just stood there and scowled at me.
I gave them my keys and when I came back in an hour to pick up my vehicle… There was a girl at the front desk and she was less than polite about that but I think your entire staff needs a lesson on business-customer etiquette.
When a customer walks in at a minimum they should be greeted with a hello and possibly something resembling a smile where it doesn’t appear that they are disgusted that you walked through the door
When I walked into the service center in Astoria New York… The girl at the front desk I just walked away and one of the service technicians came over and just stared at me, they were not busy, there was one person in the waiting room in the garage bays were open… Hence why my vehicle was done amazingly in one hour.
anyway, employee just stood there and looked at me until I open my mouth… He didn’t say hello, he didn’t say welcome, he didn’t smile… He just stood there and scowled at me.
I gave them my keys and when I came back in an hour to pick up my vehicle… There was a girl at the front desk and she was less than polite about that but I think your entire staff needs a lesson on business-customer etiquette.
When a customer walks in at a minimum they should be greeted with a hello and possibly something resembling a smile where it doesn’t appear that they are disgusted that you walked through the door
On SAFELITE AUTOGLASS - NY/METRO, NY
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Comprador verificado
Qué es un Comprador verificado
Un comprador verificado es un usuario que compró el producto en nuestra tienda.
I heard about Safelite from
I heard about Safelite from a friend and was nervous to try it out. I am happy I did. My tech (Stephen) was extremely informative and completed service quickly.
On SAFELITE AUTOGLASS - NY/METRO, NY
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