Safelite Hires Cacchillo as VP, Service Delivery


COLUMBUS, Ohio – Aug. 22, 2011 Safelite AutoGlass®, the nation’s leading provider of vehicle glass repair and replacement services, is pleased to announce the addition of Renee Cacchillo as vice president, service delivery.

In this new role, Cacchillo will focus on the company’s customer experience in order to further propel Safelite AutoGlass® into a world-class service organization. In addition, she will work closely with company leaders to implement cross-functional projects that are geared toward strengthening operational performance.

With close to 20 years of experience, Cacchillo brings a wealth of experience, best-practice knowledge and a proven track record of success. Her experience includes delivering results in fast-paced, consumer-focused businesses such as Vice President, Operations Services for Bob Evans and Mimi’s Café Restaurants, Bath & Body Works/Limited Brands, Accenture, Hallmark and Dillard Department Stores.

“At Safelite AutoGlass®, we have long been committed to delighting our customers through exceptional service, and with the addition of Renee, we will continue to find ways to do so while also analyzing which areas of the customer experience can be improved,” said Rich Harrison, COO and senior vice president of Safelite®. “The combination of multi-industry experience shows that she understands end-to-end business operations and knows how to build and lead successful teams who are inspired to deliver great results while delighting customers. We are thrilled to have her join the Safelite® team.”

Based in Columbus, Cacchillo earned her M.B.A. and B.A. from the University of Kansas.

As another example of the company’s passion for customer service, Safelite AutoGlass® recently launched “Safelite’s Delight,” a blog focused on creating discussion on customer service strategies, available at

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4 million customers last year. For more information, visit                                                                              .

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