Safelite AutoGlass Launches Amazon Alexa Skill


COLUMBUS, Ohio – “Alexa, tell Safelite I cracked my windshield.” With the new Safelite AutoGlass® Alexa skill, beginning the process to get your auto glass fixed is as easy as small talk.

As smart home devices become more prevalent, the largest vehicle glass specialist in the U.S. is ahead of the industry curve with its new voice-driven application. VoiceLabs forecasts 24.5 million “voice-first devices” such as Amazon’s Echo will ship in 2017.

With Safelite’s Alexa skill, Alexa-enabled device users can say things like: “Alexa, ask Safelite where is my nearest location,” “Alexa, tell Safelite I cracked my windshield,” “Alexa, tell Safelite get a quote,” or “Alexa, ask Safelite what services do you have?” If the person wishes to schedule an appointment with Safelite AutoGlass, they can receive a text message directing them to Safelite’s website for easy scheduling.

“At Safelite AutoGlass, we focus on creating a memorable customer experience, taking the hassle out of vehicle glass service,” explained Safelite AutoGlass Vice President of Digital & Customer Innovation Bruce Millard.  “Home voice assistants are ideal for task-related commands such as this. Our Alexa skill is just one more way we can be easily accessible to customers when and where they need us.”

And, you may wonder, does Alexa sing Safelite’s famous jingle? You know it! Just tell Alexa: “Alexa, ask Safelite to play the jingle.”

About Safelite AutoGlass®

With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair and replacement services. Last year, 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s only nationwide lifetime guarantee.

Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States. 

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