Safelite AutoGlass Featured in Recently Published “Relationship Engine”


COLUMBUS, Ohio – Safelite AutoGlass®, the largest provider of vehicle glass repair and replacement services in the U.S., is a People Powered, Customer Driven organization focused on bringing unexpected happiness to people’s everyday lives. Its People Powered strategy is the focus of a chapter within Ed Wallace’s newest book, The Relationship Engine: Connecting with the People Who Power Your Business.

At Safelite AutoGlass, being People Powered means that we power our performance by thinking “people first” and by having talented, happy and engaged people who deliver extraordinary results. It’s achieved through four cornerstones: Leadership, Focus, Talent and Caring.

book cover - the relationship engineIt’s this focus on people first that caught Wallace’s attention for his book. The Relationship Engine provides a systematic approach for becoming an intentional, masterful relationship-builder. According to Wallace, relationships hold companies together and fuel future growth. From connecting with colleagues to forging high-functioning teams, success depends on everyone working well together. His book helps professionals establish common ground, focus on collaboration, navigate generational challenges, put people before process, demonstrate worthy intent and make every interaction matter.

“If you’re in business, you’re in the people business – and the people business is about relationships, whether internal or external,” said Safelite AutoGlass President & CEO Tom Feeney. “We see all of our people as leaders and empower them to make meaningful connections with customers and clients by demonstrating a service mind-set, can-do attitude, and caring heart. This book is a great tool for leaders at all levels to apply their relationship skills.”

About Ed Wallace

Wallace is president and chief relationship officer of The Relational Capital Group. He consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. He is the author of Fares to Friends, Creating Relational Capital, Business Relationships That Last, and his most recent The Relationship Engine. Wallace has become critically acclaimed as the foremost authority on business relationships and their impact on performance.

About Safelite AutoGlass®

Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair and replacement services with more than 7,400 MobileGlassShops™ and company stores in all 50 states. Last year, more than 5.4 million customers chose Safelite for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s only nationwide lifetime guarantee. Founded in 1947, the Columbus, Ohio-based company employs more than 13,000 people across the United States. For more information, visit, or follow us on Facebook and Twitter.

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