Safelite AutoGlass® Earns Customer Experience Excellence Award


COLUMBUS, Ohio – Feb. 1, 2013 - Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement services, has won a 2012 Customer Experience Excellence (CE2) Award, recognizing its customer experience transformation efforts and results.

The award is presented by Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, and judged by five noted customer experience experts: Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg (Customer Experience Officer of Prime Therapeutics), Aimee Lucas (CX Analyst of Temkin Group), Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).

“At Safelite®, we have transformed our culture recognizing that our people are truly the reason behind our success in becoming a customer-centric company. We appreciate customer service experts of this stature recognizing our efforts to take customer service to the next level,” said Tom Feeney, president and CEO of Safelite AutoGlass®. “Yet, we recognize that we are still on a journey to delight every customer and earn their recommendation. I appreciate the contribution everyone on our team has had in aspiring to greatness.”

Insights from the CE2 Award finalists are shared in Temkin Group’s new report, “Lessons in CX Excellence,” which highlights many examples across Temkin Group’s four customer experience competencies: Purposeful leadership, compelling brand values, employee engagement, and customer connectedness. The report “Lessons in CX Excellence” can be downloaded from the Customer Experience Matters blog, at as well as from the Temkin Group website,

According to Temkin, “If you’re interested in customer experience, then there’s a lot to learn from the CE2 Award finalists. Their efforts provide great examples of how the practice of customer experience is maturing.”

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and serves more than 4.1 million customers annually. For more information, visit

About Temkin Group

Temkin Group is a leading customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer-centric. The company combines customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results. For more information, contact Bruce Temkin at 617-916-2075 or send an email to

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