Safelite Senior VP Wins American Business Award
COLUMBUS, Ohio – June 29, 2012 – www.safelite.com/, the largest U.S. vehicle glass repair and replacement company, is pleased to announce its Senior Vice President of Human Resources and Operations Steve Miggo has earned the Gold level Human Resources Executive of the Year in the 2012 www.stevieawards.com/pubs/awards/403_2183_21614.cfm.
The American Business Awards are the nation’s premier business awards program. More than 3,000 nominations were submitted this year for consideration in a wide range of categories. The winners were selected by more than 270 executives nationwide who participated in the judging process this year.
Miggo joined Safelite AutoGlass® in 2008. He is a key driver behind Safelite’s cultural transformation, achieved through the “People First” strategic initiative, which involves maximizing “people” – from talent development to employee engagement – as a key part of the company’s growth strategy.
Using a top-to-bottom approach, Miggo’s HR team implemented an integrated talent management platform, designed to attract, develop, engage and retain the talent needed to support Safelite’s business goals. During this initiative, more than 1,000 company leaders participated in custom-designed leadership development workshops while all employees have access to monthly e-Courses.
Along with talent development, People First requires a culture of feedback, so Miggo introduced a new employee engagement program tied directly to the People First initiative. The results are evident: during a year when engagement scores dropped by an average of 2 points in companies across the country, Safelite AutoGlass® delivered a 5% increase, reaching 76% overall engagement in 2011, which is within the top 25% of Best-in-Class industry results. As expected, improvements in employee engagement correlate with Safelite’s customer satisfaction scores, which also continue to rise.
To read more about Safelite’s People First initiative, visitblogsafelite.com/index.php/site/full_blog/transforming_a_company_culture_to_achieve_customer_delight.
About Steve Miggo, SVP HR & Operations
Previously, Miggo served as the associate vice president of HR at Limited Brands for three years and as vice president of HR for Elmer's Products Inc. for seven years. His experience includes working in various operational and human resources capacities for Plaskolite Inc. and Sumitomo Electric Company. He also gained considerable entrepreneurial experience acquiring, operating, and ultimately selling his sole ownership in Advanced Moldings Inc., a consumer and industrial products manufacturing company. Miggo has a bachelor’s degree in organizational psychology from Ohio University and a master’s in business and labor relations from The Ohio State University.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards atwww.stevieawards.com/.