Safelite Honored with 2010 American Business Award
Columbus, Ohio - Safelite AutoGlass® won the customer service department of the year award at the 2010 American Business Awards. The company's executive services department was honored for outstanding achievements in customer service in 2009.
The winners were selected from among the more than 2,700 entries from organizations of all sizes and in virtually every industry submitted for consideration. More than 200 executives from across the country were part of the Awards' Board of Distinguished Judges & Advisors and specialized final judging committees that selected this year's finalists and winners.
The American Business Awards, also known as the Stevie® Awards, are the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit entries – public and private, for-profit and non-profit, large and small.
Safelite's executive services team is a specialized group dedicated to the resolution of customer service issues. This elite team of devoted customer advocates is empowered to do whatever it takes to make the customer experience a positive one. Members of this team are promoted from the ranks of other customer service areas of the business after showing an aptitude for consistently delighting customers with more challenging service issues.
In accepting the award, Tom Feeney, president and CEO of Safelite®, said, "The old saying goes customer service isn't a department…it is an attitude is a deeply held passion, belief and philosophy that guides the work of this team. For a company in a service business, like Safelite AutoGlass®, perfection is the goal in serving its customers, but it is a rare day that perfection is achieved. Our executive services team steps in and provides personal and caring service to those customers having issues, turning the total customer experience into a positive experience."
Feeney expressed to the crowd that simply being recognized as a finalist was an incredible honor, but earning the award was a great achievement. "We don't work tirelessly to provide the best customer service for public recognition," he said. "We do it because it is simply the right thing to do. But to have the efforts of this group be chosen as among the 'best in business' is a great accomplishment. Our executive services team is dedicated to delighting 100 percent of our customers, 100 percent of the time. We're extremely proud of this stellar achievement." Details about The American Business Awards and the list of honorees in all categories are available at www.stevieawards.com/aba.
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs 10,000 people across the United States and serves more than 3.8 million customers each year through its company-owned operations.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at stevieawards.com.
Sponsors and partners of The 2010 American Business Awards include Infogroup, Netezza, CIGNA, Citrix Online, Epic Advertising, High Performance Technologies Inc., imagistic, John Hancock, LifeLock, Lionbridge, PetRays, RCN, and SoftPro.