Rick Beasley from USA is best Belron® technician in the World
The countdown is on, the spotlight comes up – it’s showtime! Under extreme pressure and in front of more than 1,500 people including 550 customers, suppliers and colleagues, the 30 best Belron technicians competed to win the title “Best of Belron”. They represented 15,000 highly skilled Belron technicians who carry out 11.7 million vehicle glass repair and replacement jobs a year.
After months of preparation and training, the finalists had to demonstrate perfection in all aspects of their job including a back glass replacement, windscreen repair, body glass replacement and windscreen replacement. They displayed their expertise in vehicle glass repair and replacement, handling new technologies and following quality and safety standards as well as communication with their customers.
A team of judges rated the finalists, not only evaluating their performance for quality, safety and efficiency, but also ensuring fairness and transparency throughout the competition.
Gary Lubner, Belron CEO commented: “This competition is held to recognize and celebrate the excellence of our technicians and it’s so inspiring to see all these talented technicians, putting so much passion and effort into what they do. Our aim is to carry out every job with real care and each of our finalists certainly showed what this means. This event really shows what the Spirit of Belron is all about – it’s more than just repairing and replacing vehicle glass.”
After the competition, the winner was announced by Gary Lubner at a special gala ceremony. The winner received prize money equal to one year’s salary. Rick was overwhelmed: “I’m still in shock – I’ll be in shock for another three days. It’s great to
get a back-to-back win for the USA.” Leo Benz Germany came in second, while the third place went to Ryan Adams from Canada.
Alongside the competition, a conference titled ‘Driving Change’ brought together more than 550 business partners from insurance, fleet, lease and rental industries. Renowned speakers from industry and research including Lyft Inc. COO Jon McNeill, President and COO of Liberty Mutual Insurance James MacPhee and trendspotting futurologist Magnus Lindkvist, offered valuable insights into the challenges that changes in the automotive industry are bringing. Key topics included the constant evolution in vehicle safety and design, changing customer attitudes to their own mobility, and how businesses may need to innovate and change themselves to stay ahead of these developments.
Also, suppliers, partners and Belron showcased their products and services, including the latest developments in vehicle glass and automotive repair technology in a large exhibition.
More information on the competition and the conference can be found at: http://www.belron.com/ourevents/bestofbelron
About Belron
Belron makes a difference by solving people’s problems with real care. It is the worldwide leader in vehicle glass repair and replacement with more than ten major brands – including Carglass®, Safelite® AutoGlass and Autoglass®. Building on its existing capability and expertise, Belron is expanding its services to focus on solving problems for people who need assistance with repairs to their vehicles and their home. In 2017 and 2018, Belron acquired several businesses carrying out Auto Damage Repair and Replacement (ADRR) and Home Damage Repair and Replacement (HDRR). In addition, it manages vehicle glass and other insurance claims on behalf of insurance customers. In 2017 Belron served 16.5 million consumers in 34 countries on six continents with a focus on service quality generating a very high level of customer satisfaction.
About Safelite AutoGlass®
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.